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FAQ

Are Skinewal products safe for all skin types? + -

Yes, the devices and products Skinewal are designed to be safe and suitable for most skin types including sensitive skin, when used according to recommendations.

Our products comply with current safety standards and have been selected for their skin tolerance and their efficiency.

However, as every skin is unique, we recommend:

  • Of read the instructions for use carefully before first use
  • To perform a skin test on a small area (inner elbow or behind the ear) before full use
  • Of start gradually, especially for sensitive or reactive skin

Contraindications:

Anti-aging devices (e.g., LEDs, microcurrents, radiofrequency) are not recommended for pregnant women, people with pacemakers, those suffering from certain skin conditions, or those undergoing specific medical treatment. If in doubt, it is recommended to seek the advice of a healthcare professional.

How do I create my Skinewal account? + -

Creating your Skinewal account is quick and easy:

  1. Click on the icon “My account” top right of the site
  2. Select “Create an account”
  3. Enter your e-mail address and choose one secure password
  4. Confirm your registration

Once your account is created, you will be able to:

  • Track your orders
  • Access your purchase history
  • Manage your personal information
  • Receive personalized recommendations and offers

A question or need assistance? Our customer service team is available at support@skinewal.com and will be happy to help you.

How long does it take to see results? + -

Results vary depending on skin type, age, regularity of use and the device used.

In general :

  • From the very first weeks : the skin may appear brighter and smoother
  • After 4 to 6 weeks of regular use: the results become more visible (firming, improved skin texture, radiance)
  • In the long term : continued use helps to maintain and optimize results

The key lies in regularity and adherence to usage recommendations.

Can I use the devices with my current skincare routine? + -

Yes, Skinewal devices can be perfectly integrated into your existing skincare routine, provided you follow certain recommendations depending on the device used.

  • Skingrid LED mask : it is recommended to use it on clean, dry skin, without applying any product beforehand, in order to optimize the effectiveness of the treatment.
  • Skinpulse Pen : It is recommended to use it with an aqueous, oil-free conductive gel to improve conductivity and treatment effectiveness. Without conductive gel, the device may be less effective and less comfortable to use.

After using the devices, you can apply your usual serums and creams to complete your routine.

If you would like to know when and how to use your own skincare products with our devices , you can write to us at support@skinewal.com : our team will guide you in a personalized way.

What is the delivery policy? + -

We deliver to France, Spain, the Balearic Islands, and the Canary Islands.

Shipping fees: from €6.90 depending on the destination

Free shipping: on orders over €120 (excluding the Canary Islands)

Estimated delivery times:

France: 2 to 6 business days
Spain and Balearic Islands: 1 to 2 business days
Canary Islands: 2 to 4 business days

All orders are shipped from our warehouse in Spain within 24 business hours, Monday to Friday.

A tracking link is sent as soon as the order is dispatched.

For deliveries to the Canary Islands, customs charges may apply upon delivery.

Skinewal cannot be held responsible for delays caused by shipping carriers

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