Terms of service

Last updated: 10/02/2026

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Article 1 - GENERAL INFORMATION

This document contains the General Terms and Conditions of Use and Sale (hereinafter, "GTC") which apply to the offering and sale of products on the website www.skinewal.com.

We invite you to carefully read these Terms and Conditions, which define your rights and obligations. They include important provisions relating to warranty exclusions, disclaimers, and applicable limitations of liability.

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Article 2 - DEFINITIONS

The terms used below in these General Terms and Conditions, both in the plural and the singular, shall have the following meanings:

• “BLOOMNEST” or the “Company”: refers to the company BLOOMNEST, SL registered under number B19881150, having its registered office at Avenida Diagonal 472, 6º 4ª, 08006 – Barcelona, and registered in the Barcelona Commercial Registry, Volume 1000426543467, Folio 11, Sheet B-620054.
• “Gift Card”: refers to the cards for sale on the Website allowing their recipient to purchase any Product available on the Website.
• “Customer”: refers to any person who has an Order on the Website.
• “Consumer” means any natural person acting for purposes which are outside his trade, business, craft or profession.
• Legal persons and entities without legal personality acting on a non-profit basis and in a field unrelated to any commercial or entrepreneurial activity are also considered Consumers.
• This definition is understood in accordance with Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defence of Consumers and Users, as well as any regulations that may amend, supplement or replace it.
• “Order” means any request to purchase Products or Gift Cards made by the Customer on the Website, whether it is a single sale, a pre-order or a subscription, and validated in accordance with the online Ordering process, implying acceptance of these Terms and Conditions.
• “Account”: refers to the Client’s personal space accessible on the Internal Site, in which are grouped all the data provided by the Client, including their email address, personal information, order history or any other relevant element.
• “GTC”: refers to these General Terms and Conditions of Sale.
• “HIVE”: refers to the company responsible for shipping the Products ordered on the Website.
• “Working Day(s)” means any day from Monday to Friday, excluding Saturdays, Sundays, and all public holidays, whether national, regional, or local, applicable both to the storage and/or order preparation location and to the delivery destination, in accordance with the official calendars published annually. It should be noted that the storage and order preparation centers are located primarily in Toledo, within the Autonomous Community of Castile-La Mancha.
• “Parties”: refers jointly to BLOOMNEST and the Client.
• “Products”: refers to all products marketed by BLOOMNEST and offered for sale on the Website.
• “Website”: refers to the website accessible at www.skinewal.com.
• “Shopify”: refers to the hosting and e-commerce platform on which the Website is hosted.
• “User”: refers to any person browsing the Website without having the status of a Customer.

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Article 3 - IDENTIFICATION OF THE SELLER

The Website operated by the company BLOOMNEST, holder of NIF B-19881150, and registered in the Barcelona Commercial Registry, whose registration details appear in Volume 1000426543467, Folio 11, Sheet B-620054, entry 3, and whose registered office is located at Avenida Diagonal, 472 6º 4a, 08006 BARCELONA, Spain, whose contact details appear in clause 25 of these CGV.

Through the Website, BLOOMNEST markets the Products offered there to the public.

BLOOMNEST uses the Skinewal name as part of its business.

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Article 4 - PURPOSE

The purpose of these General Terms and Conditions is to define the conditions of use of the Website, as well as the terms of distance selling between BLOOMNEST, on the one hand, and any Customer making a purchase on the Website, on the other hand.

The General Terms and Conditions of Sale (GTC) specify, in particular, the various steps required for the User to place an Order, the payment and delivery methods, as well as the order tracking procedures. They apply to the exclusion of all other documents.

The Terms and Conditions are accessible at any time at the bottom of each page of the Website via a dedicated link. Users and Customers are responsible for consulting them regularly, and in particular before placing any new Order, it being specified that only the version of the Terms and Conditions in effect on the date of the Order is applicable to that Order.

These Terms and Conditions constitute a contract between BLOOMNEST, on the one hand, and the Customer placing an Order on the Website, on the other. Before finalizing any Order on the Website, the User is invited to carefully read and accept these Terms and Conditions. Acceptance of these Terms and Conditions occurs when the User checks the corresponding box during the Ordering process, at which point they acquire the status of Customer. The Parties then declare and acknowledge that they have the legal capacity and the ability to act, that the Customer is of legal age (over 18 years old), and that they have previously read and fully understood these Terms and Conditions.

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Article 5 - CREATING AN ACCOUNT OR PREREQUISITES FOR THE ORDERING PROCEDURE

Placing an order on the website does not require creating an account. However, in order to process the order, the user must provide certain information, such as their first and last name, email address, as well as the information necessary for billing, delivery, and payment.

The User must ensure the accuracy and completeness of the data they provide. BLOOMNEST cannot be held responsible for any failure to deliver or process the Order resulting from erroneous or incomplete information provided by the User.

Creating an account is not required to place an order on the website. User registration is validated by BLOOMNEST after verification of the duly completed standard form. A confirmation email is sent to the user upon account creation.

When creating and using their Account, the User must ensure the accuracy and completeness of the data they provide. The User is responsible for keeping their personal information up to date. BLOOMNEST cannot be held liable for any consequences resulting from inaccurate information, particularly in the event of product delivery failure.

The User or Client is solely responsible for maintaining the security, confidentiality, and use of their login credentials, as well as for all operations performed through their Account. These credentials are strictly personal and may not be transferred, assigned, loaned, or disclosed to any third party under any circumstances. Any use of the Account is deemed to have been made by its holder, unless fraudulent use attributable to a third party is proven.

The Customer has access, via their personal account, to the history of all purchases made to date. They can also request an invoice for purchases made by sending an email to the following address: support@skinewal.com , specifying their identity document number (National Identity Document or equivalent).

By accepting these Terms and Conditions, the Customer is informed of the option to receive the invoice in paper or electronic format. Once the invoice has been requested, the Customer must indicate the preferred method of delivery, and BLOOMNEST will send it within five (5) Business Days.

If an electronic invoice is requested, it will be sent to the email address provided in the Customer's Account. If a paper invoice is requested, the Customer must provide BLOOMNEST with the postal address to which the invoice should be sent.

In accordance with current legislation, it is specified that no further modification of the invoicing of sales made may be carried out.

Consequently, the invoice will be issued in the name of the Customer who actually placed the Order. The Customer is therefore responsible for ensuring that the Order is placed using the correct information.

No duplicate invoices may be issued to third parties, nor delivered after the expiry of the legal warranty period.

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Article 6 - OFFERS PROPOSED ON THE WEBSITE

Product order without subscription

A non-subscription order is a one-time sale, paid for and delivered only once. The order becomes final upon validation and is subject to these Terms and Conditions, without recurring commitment or subsequent automatic delivery.

Product orders with subscription

Some Products offered on the Website may be subject to a subscription, resulting in recurring deliveries, according to the terms, frequency, and duration selected during the Order process. Subscribing to a service, which must be expressly agreed upon by the Customer, implies acceptance of periodic payments according to the scheduled due dates.

The payment details provided when subscribing are stored securely to allow for the automatic debiting of amounts due at each payment due date, except in the case of full prepayment. Unless otherwise stipulated, subscriptions are for an indefinite period and are automatically renewed at each renewal date.

Products delivered as part of a subscription cannot be modified and/or exchanged in any way, except in the cases expressly provided for in clauses 13 and 20 of these Terms and Conditions.

The subscription can be modified or cancelled at any time by the Customer via their Account or any other means available on the Website. Cancellation takes effect at the end of the current subscription period, subject to the conditions specified at the time of subscription.

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Article 7 - PRODUCTS

The Products offered for sale on the Website are cosmetic products as well as aesthetic devices for non-medical use, intended for the care, comfort and improvement of the appearance of the skin.

These aesthetic devices include, but are not limited to, LED technology masks and aesthetic stimulation devices (microcurrents, light therapy or equivalent technologies), exclusively intended for cosmetic and wellness use.

The Products offered are in no way medical devices or health products, and cannot replace medical advice or treatment.

The Products are intended for strictly personal use and are unrelated to the buyer's professional activity. Resale is strictly prohibited.

Some Products offered on the Website may be sold individually or through subscription plans. The essential characteristics of each offer are specified on the Website before any Order is placed.

Product Features

The Products offered for sale by BLOOMNEST are those which appear on the Website on the day of its consultation by the User, and this within the limit of available stocks.

Each product has a descriptive sheet detailing its essential characteristics (photograph, name, composition, and price), prepared with the utmost care to provide the most accurate and complete description possible. Photographs or representations illustrating the products on the website are for illustrative purposes only and are not contractually binding. Minor variations between the products shown and the products delivered cannot be attributed to BLOOMNEST. In particular, the colors, textures, or appearance of the products may vary depending on the type of device used to access the website and its display settings.

Without prejudice to Orders validly placed by the Customer, BLOOMNEST reserves the right to modify, suspend or withdraw at any time any Product displayed on the Website, as well as to modify or update the content or information contained therein.

BLOOMNEST cannot be held responsible for the consequences resulting from the removal of a Product from the Website or from the modification of the content or information relating thereto, provided that these modifications occur after the validation of the Order.

In the event that a Product is unavailable, the User or Customer will be informed:

• Either directly while browsing the Website,
• Either, after validation of the Order and before Delivery, by email.

Since payment is made at the time of Order confirmation, if a Product becomes unavailable after confirmation, BLOOMNEST will refund the Customer without delay using the same payment method as that used for the Order.

Product Usage

Given the nature of the Products sold, it is the Customer's responsibility to familiarize themselves with the precautions for use, conditions of use, and any incompatibilities or inadvisable mixtures specific to each Product. BLOOMNEST cannot be held liable in the event of failure to comply with these recommendations.

The products marketed by BLOOMNEST strictly comply with all applicable standards and regulations, and BLOOMNEST ensures their compliance within the territories where it markets its products, namely France and Spain. BLOOMNEST only sells its products in these territories and ensures compliance with the regulations applicable in each of them.

In the event of use, import or provision of the Products in a country or territory other than those expressly authorized by BLOOMNEST, BLOOMNEST shall not be held liable, in particular if the Product is considered non-compliant with local legislation.

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Article 8 - GIFT CARDS

BLOOMNEST, acting as a seller, offers its Customers Gift Cards, issued by BLOOMNEST and managed using the technical features made available by the Shopify platform.

Gift Cards can be used exclusively for the purchase of Products offered on the Website, up to the limit of their available balance, without time limit.

Gift cards are not registered to a specific person and can be used by any eligible individual to make purchases in accordance with these Terms and Conditions, provided they possess the corresponding code. They are neither an electronic money instrument, nor a registered means of payment, nor a deposit of funds.

Gift Cards:

• cannot be used to purchase other Gift Cards;
• no change will be given, except in the cases expressly provided for in clauses 13 and 20 of these Terms and Conditions;
• are usable only on the Website;
• cannot be resold or used for unauthorized commercial purposes.

The risk of loss, theft, fraudulent or unauthorized use of a Gift Card is transferred to the Customer upon its electronic transmission. In the event of loss, theft, or unauthorized disclosure of the code, the Gift Card may be used by any third party, without BLOOMNEST being held liable.

In the event of a proven malfunction of a Gift Card, the Client's sole recourse will consist, if applicable, of its reissue or the restoration of the corresponding balance, to the exclusion of any other compensation.

The technical management of Gift Cards is provided by Shopify as part of its Gift Card & Store Credit Services.

The use of Gift Cards is also subject to Shopify's applicable terms and conditions for Gift Card & Store Credit Services (https://www.shopify.com/legal/terms-gift-cards), as updated by Shopify. The Customer will be informed during the ordering process of any limitations that may apply at that time, particularly regarding the amounts issued, held, or usable with Gift Cards.

The Company reserves the right to suspend or cancel any Gift Card in the event of fraudulent, illegal use or use contrary to these Terms and Conditions or applicable regulations.

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Article 9 - PRICE AND METHOD OF PAYMENT

Price

All prices shown for Products available on the Website are in Euros (€) and expressly include any applicable taxes or duties depending on the country of destination of the Product at the time of purchase, without prejudice to the fact that the User will have access to detailed information on the price of the Product at any time. Any change in the applicable rate may result in an adjustment of Product prices from the date the new rate comes into effect.

All Product prices are listed in the corresponding description of each Product and are publicly accessible without requiring User registration.

Without prejudice to Orders already placed by the Customer, including those made under a subscription or pre-order, BLOOMNEST reserves the right to modify its prices at any time. However, the applicable prices are those in effect at the time the Order is validated.

The prices shown on the Website are guaranteed on the day of the Order, within the limits of available stock, and except in the case of obvious typographical errors or omissions.

Delivery costs

The prices shown do not include shipping costs, which will be added upon final order confirmation and may vary depending on the order amount and the delivery country. The shipping costs applicable to each delivery are those in effect at the time of delivery, as shown for informational purposes in Appendix II of these Terms and Conditions. These costs do not include customs duties, taxes, or other fees applicable to entry into certain countries, which remain the sole responsibility of the customer.

Promotional offers

Promotional offers displayed on the Website are valid for the specified period and while stocks last. Orders can only be accepted if the applicable price corresponds to that of the current offer. In the event of a conflict between the terms of a promotion and these General Terms and Conditions, the specific terms of the promotion shall prevail.

In accordance with Directive (EU) 2019/2161, known as the "Omnibus" Directive, any price reduction displayed on the Website is calculated based on the lowest price charged by BLOOMNEST during the thirty (30) days preceding the reduction. For Products marketed for less than thirty (30) days, the reference price corresponds to the lowest price charged since their initial launch.

BLOOMNEST retains the price history necessary to demonstrate compliance with these obligations in the event of an audit.

The User may also have received a commercial offer by email, provided that they have previously agreed to receive commercial offers, in accordance with applicable regulations.

In this case, he will need to enter and validate his "discount code" in the space provided for this purpose on the Order summary page.

Payment method

The payment options available when placing an order are credit card (Visa, Mastercard, CB and JCB etc.) and PayPal, and they are presented automatically at the payment stage.

Payments made on the Website are secured using security protocols that comply with applicable regulations. Transactions are processed by authorized payment service providers, including through the Shopify platform, which provides technical hosting for the Website and secure management of payment flows.

The Customer declares and warrants that they have all the necessary rights and authorizations to use the payment method selected during the Order, or have obtained prior authorization from the holder of the payment method.

In the event of the provision of erroneous, incomplete or fraudulent information, or in the event of refusal of payment authorization by the banking institution, BLOOMNEST reserves the right to suspend or cancel the Order automatically.

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Article 10 - ORDER REGISTRATION AND VALIDATION

Any order placed on the website constitutes acceptance of the prices and description of the products available for sale, as well as these terms and conditions, which must be accepted by the customer during the ordering process.

BLOOMNEST undertakes to honor Orders received on the Website within the limits of available stock.

BLOOMNEST cannot be held responsible for input errors attributable to the Client, nor for the consequences that may result therefrom.

BLOOMNEST reserves the right to cancel or refuse any Order from a Customer with whom there is a dispute relating to payment for a previous Order or for any other legitimate reason.

Any Order implies the Client's full and complete acceptance of these Terms and Conditions, without restriction or reservation.

Order Placement

The User is not required to create an Account prior to placing any Order or concurrently with it, in order to be able to access the Ordering process and validate the purchase of the Products offered on the Website.

Product orders are placed exclusively through the Website. To place an order, the User must follow the steps below, which may vary slightly depending on the Website's configuration:

1. Select the desired Product(s) or Gift Card(s) by choosing the characteristics and quantities, then add to cart.
2. Checking and validating the contents of the shopping cart.
3. Providing the contact details necessary for the execution of the Order, including the User's identity, delivery address, email address and any other data required for the proper execution of the delivery.
4. Entry, where applicable, by the User, of any promotional code or Gift Card in their possession, in accordance with the applicable terms of use.
5. Verification of the order summary and unreserved acceptance of the applicable terms and conditions.
6. Order Confirmation.
7. Entry and validation of information relating to the chosen payment method.

When an order concerns a product offered as a subscription, the user is expressly informed, before final confirmation of their order, of the recurring nature of the charges, their frequency, their amount, and the cancellation procedures. It is the user's responsibility to carefully verify whether they are subscribing to an offer with or without a subscription before confirming their order. In accordance with the provisions of Article 6.2, express confirmation of an order in the form of a subscription implies acceptance of the principle of recurring charges.

Payment confirmation results in the final registration of the Order. The User then acquires the status of Customer.

Order Confirmation

Following the placement of the Order, the Customer receives a confirmation email which includes: (i) confirmation of the registration of the Order, (ii) a summary of the Products or Gift Cards ordered, (iii) the total amount of the Order, (iv) the associated delivery costs, where applicable the estimated date or delivery time, (v) the payment method used, (vi) information concerning the right of withdrawal, (vii) a summary of his/her personal data including the delivery address, (viii) confirmation of the debit of the payment method and, (ix) these Terms and Conditions.

The sale is considered final only after BLOOMNEST sends the order confirmation email and receives full payment.

The Customer acknowledges and accepts that the Order confirmation shall be considered as proof of the contractual relationship between the Parties.

The Customer declares and warrants that the Products ordered are intended for strictly personal or domestic use, excluding any professional, commercial, industrial or profit-making use, as well as any resale, redistribution or export, except with the prior express agreement of BLOOMNEST.

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Article 11 - ORDER TRACKING AND MODIFICATION

Order Tracking

Upon receipt of the Order confirmation, the Customer can track the status of their Order:

• Either via their Account, by logging in with their email address and password;
• Either via the tracking number sent by email, to the email address provided when placing the order.

It is the Client's responsibility to verify the accuracy of the information relating to the Order and to report any errors immediately.

Order Modification

Any changes to the contents of an order (products, gift cards, quantities, etc.), associated contact information (delivery address, billing address, etc.), or the application of a discount or benefit must be made before payment. Once payment is confirmed, the order becomes final and cannot be modified.

Control Suspension

BLOOMNEST reserves the right to suspend the processing of an Order and any delivery in the event of refusal of payment authorization by officially accredited organizations or in the event of non-payment.

BLOOMNEST also reserves the right to refuse to honor or deliver an Order from a Customer who has not fully paid for their Order or who is the subject of an ongoing payment dispute.

Order Archiving

The Customer's shopping cart is archived and kept for a period of sixty (60) days, even in the event of an interruption of the internet connection.

However, archiving the basket does not constitute a reservation or guarantee of availability of the Products / Gift Cards, which remain offered for sale subject to available stock.

Consequently, any Product that becomes unavailable may be automatically removed from the shopping cart, without this giving the Customer any right to keep it or to purchase it.

In order to access their archived shopping cart, the Customer will need to reconnect to the Website using the same device and IP address, or, if applicable, via their Account, if they have created one.

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Article 12 - SHIPPING AND DELIVERY

Delivery means the transfer to the Customer of physical possession or control of the Product.

The ordered Products will be delivered to the address provided by the Customer during the ordering process. The delivery address cannot be changed after the order has been confirmed. It is therefore the Customer's responsibility to verify the accuracy of all information provided before payment. For Gift Cards, delivery will be made directly by email as soon as payment has been validated.

Deliveries are made exclusively to the following countries: France and Spain, including the Balearic Islands and the Canary Islands, excluding Ceuta and Melilla.

Product Availability Fees

A flat-rate contribution to delivery costs is charged for each order. The amount of this contribution depends on the delivery method chosen by the customer when placing the order, as well as the country of delivery.

In accordance with clause 9.1.5 of these Terms and Conditions, delivery charges do not include any customs duties, local taxes, or other related charges that may be levied upon entry into certain countries. These charges remain the sole responsibility of the Customer.

Processing and delivery times

The processing and delivery times provided upon order confirmation are estimates only and do not constitute a guaranteed delivery date. These times may be extended in exceptional circumstances, periods of high demand, logistical constraints, or any event beyond BLOOMNEST's control. The customer will be informed by any appropriate means.

Processing time

Any order validated before sixteen (16) hours on a working day is, in principle, prepared and shipped the same day, without this constituting a firm obligation for BLOOMNEST.

In all cases, BLOOMNEST undertakes to make its best efforts to process and prepare Orders within an indicative period of two (2) to three (3) Working Days from the confirmation of the Order, subject to the availability of the Products.

Delivery times

All our packages are carefully prepared and shipped from our logistics center in Spain, HIVE. The average delivery time, as specified in Appendix II of these Terms and Conditions, includes order processing time by HIVE's services as well as the transport times charged by the carrier. BLOOMNEST cannot be held liable for delays attributable to HIVE, carriers, customs clearance operations, or any event beyond its control. In the event of a delay exceeding five (5) business days after the estimated delivery date, the Customer may contact BLOOMNEST using the contact information provided in clause 26 of these Terms and Conditions. BLOOMNEST undertakes to take the necessary steps to resolve the situation as quickly as possible.

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Article 13 - RIGHT OF WITHDRAWAL

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Article 71 of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other supplementary laws, as transposed into Spanish law, any Consumer has the right to cancel their Order at any time within fourteen (14) calendar days of receiving the Product(s) or Gift Card(s), without having to provide any justification or pay any penalties, provided that the Products are returned in their original packaging, complete (i.e., accessories, instructions), in perfect condition, and unopened. This withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Order.

If the aforementioned deadlines are not met, BLOOMNEST will not be able to refund the product(s) or gift cards in question. The sale will be considered final and binding.

In particular, in accordance with the provisions of Article 103 of Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply in the cases provided for by said article, and in particular for the following Products:

• Sealed products cannot be returned for health protection or hygiene reasons when they have been unsealed by the customer after delivery, including cosmetics, makeup or body care products.
• Products made according to the Customer's specifications or clearly personalized.
• Products which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• Digital content not supplied on a tangible medium where performance has begun with the prior and express consent of the Customer and acknowledgment of the loss of their right of withdrawal.
• Any Gift Card used, even partially, no longer allows the Customer to exercise their right of withdrawal.

The right of withdrawal also applies to Products that are on sale, discounted or subject to a promotion.

To exercise the right of withdrawal, the Customer must:

1. Notify your decision to withdraw by an unambiguous written statement specifying your first and last name, email, address, order number and date via the online withdrawal form.
2. Return the Products to the address provided by BLOOMNEST at any time (Sevica c/o Hive Technologies MAD4: Polígono Veredilla III, Av. Hontalva, 6, A CEVA c/o Hive Technologies, Toledo, Spain) and in accordance with the instructions provided to them.

Any return made without prior notification of exercising the right of withdrawal will not be accepted.

The Product(s) must be returned by the Customer within fourteen (14) days of sending the withdrawal notification. The direct costs of returning the Product(s) are borne by the Customer and are, in any event, brought to their attention by BLOOMNEST during the Order process.

Similarly, any damage or deterioration of the Product occurring during transport, as well as any resulting liabilities, will be the responsibility of the Customer.

Provided that the returned Product(s) are not covered by the exclusion cases listed in clause 13.3, the Customer may benefit from a refund or an exchange.

If the Customer exercises their right of withdrawal on their entire Order, BLOOMNEST will reimburse all sums paid, including standard delivery charges, no later than fourteen (14) days from the date of notification of the decision to withdraw.

In the event of cancellation by the Customer of part of the Products in the Order, BLOOMNEST will refund the amount of the returned Products, excluding delivery costs.

The refund will be made using the same payment method as the one used for the Order, unless the Customer expressly agrees to another method, and without additional charges.

BLOOMNEST reserves the right to defer reimbursement until the Products are actually received or until the Customer provides proof of shipment, whichever occurs first.

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Article 14 - RETURNS, EXCHANGES AND REFUNDS

Returns

At BLOOMNEST, customer satisfaction is essential. Notwithstanding the provisions relating to the right of withdrawal set out in clause 13, the customer may return the product(s) of the order within thirty (30) days of receiving the order.

Only unused, unopened products in their original packaging and accompanied by proof of purchase may be returned. Once the return has been received and inspected, the customer will be notified of its acceptance or refusal.

For hygiene and safety reasons, the following items cannot be returned:

• Sealed products cannot be returned for health protection or hygiene reasons when they have been unsealed by the customer after delivery, including cosmetics, makeup or body care products.
• Products made according to the Customer's specifications or clearly personalized.
• Products which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• Digital content not provided on a physical medium.
• Any Gift Card used, even partially.

The return request must be submitted either via the Website contact form, or from the Customer Account, or by email to the customer service address: support@skinewal.com .

Any return made without prior request will not be accepted.

Upon receipt of the request, BLOOMNEST will send the Client a shipping label along with the necessary instructions.

The Customer will then have fourteen (14) Working Days to return the Product(s), ensuring that the package includes the shipping label provided and the Order confirmation.

The right of return also applies to Products that are on sale, discounted or subject to a promotion.

Refunds

In the event of a refund request following a full return of the Order, BLOOMNEST will refund all sums paid; in the event of a partial return, BLOOMNEST will refund the amount corresponding to the returned Products. Delivery costs remain the responsibility of the Customer.

If the refund is approved in accordance with the provisions of clause 14.3, it will be made by the same means of payment as that used for the Order, unless the Customer expressly agrees to another means, and without additional charges within ten (10) Working Days.

If the refund confirmation is not received within fifteen (15) working days, the Customer is required to contact BLOOMNEST using the contact details provided in Article 25 of these Terms and Conditions.

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Article 15 - LINKS TO THIRD PARTIES

The Website may contain links allowing the User to access third-party websites.

In this context, BLOOMNEST acts as a service provider in accordance with Article 17 of Law 34/2002 of July 11 relating to Information Society Services and Electronic Commerce (hereinafter, the "LSSI") and cannot be held responsible for the content and services offered on third-party sites, except with actual knowledge of their illegal nature or lack of diligent reaction.

The existence of links to third-party sites should not be interpreted as an endorsement, recommendation, or partnership with the operators of those sites.

BLOOMNEST is not aware of the content and services of third-party sites and therefore cannot be held responsible for damages resulting from the illegality, quality, obsolescence, unavailability, errors or uselessness of the content and/or services of third-party sites, nor for any other damage not directly attributable to BLOOMNEST, except in the cases provided for in Article 17 of the LSSI.

If the User decides to visit and/or use any of the third-party sites, he/she does so at his/her own risk and must take appropriate protective measures against viruses or other harmful elements.

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Article 16 - RELATIONSHIP WITH SHOPIFY

The BLOOMNEST website is hosted by Shopify. However, orders placed on the website are processed directly with BLOOMNEST. By using the website, the customer acknowledges and agrees that Shopify is not responsible for any aspect of this contractual relationship, including any harm, damage, or loss resulting from the products purchased. The customer releases Shopify, as the host of the BLOOMNEST website, from any liability for any damages, claims, and liabilities arising from their purchases and transactions with BLOOMNEST.

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Article 17 - REFERENCE TO THE PRIVACY POLICY

For all questions concerning the processing of personal data by BLOOMNEST in the use of the Website, the Customer should refer to BLOOMNEST's Privacy Policy, and may contact BLOOMNEST in case of doubt at support@skinewal.com .

Certain personal information may be subject to Shopify's Privacy Policy, accessible here. By using the Website, you acknowledge that you have read and agree to these policies. Because the Website is hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Website in order to provide and improve the services. The information you submit on the Website is transmitted to and shared with Shopify and third-party partners, who may be located in countries other than your country of residence.

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Article 18 - INTELLECTUAL PROPERTY

All elements of the Website, whether visual, textual or audio, are the exclusive property of BLOOMNEST and are protected by the provisions relating to intellectual property in force, in particular under the protection of copyright and trademark law.

Thus, BLOOMNEST is the exclusive owner of the intellectual property rights (including copyrights, designs and models, trademarks and patents) on the following elements, without this list being exhaustive:

• The Products offered on the Website and the brands associated with the Products;
• The Website, its visual and graphic identity, its design, its functionalities, the texts, the animated or still images, the sounds, the know-how, the graphics and any other element composing the Website;
• All design elements of the Website, whether graphic or technical;
• Names (including company names, trade names, signs, trademarks, and other distinctive signs), acronyms, logos, colours, graphics, or other signs that may be used.

Therefore, the total or partial reproduction, modification or use of any of these elements, directly or indirectly, on any medium whatsoever and for any reason whatsoever, without the prior and express consent of BLOOMNEST is strictly prohibited.

BLOOMNEST's failure to take legal action upon discovering unauthorized use shall not constitute acceptance of said use, nor a waiver of its rights. The creation of any simple or hypertext link to the Website is strictly prohibited without the prior written consent of BLOOMNEST.

In addition, the Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify.

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Article 19 - FEEDBACK

Following their Orders, Customers have the opportunity to leave a review on the Website.

Subject to prior consent from Customers, their opinions and personal data associated with their feedback may be shared by BLOOMNEST and transmitted to third-party platforms, identified in the Privacy Policy.

All reviews submitted by Customers are moderated. BLOOMNEST reserves the right, at its sole discretion, to refuse or remove any review that is illegal, offensive, defamatory, threatening, pornographic, obscene, or otherwise objectionable, as well as any content that violates the intellectual property rights of a third party or these Terms and Conditions. Customers agree not to publish any reviews containing defamatory, illegal, abusive, or obscene material, nor any viruses or malware that could affect the operation of the Website or any associated site.

The Client is responsible for the content they share on the Website when writing reviews. As such, they agree to comply with applicable regulations and the rights of third parties, and to indemnify and hold BLOOMNEST harmless from any damages resulting from their negligence.

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Article 20 - OBLIGATIONS OF USERS AND CUSTOMERS

Users and Customers agree to comply with all applicable laws when using the Website. Customers specifically agree not to make discriminatory, racist, xenophobic, or anti-Semitic remarks, nor to use insults, slurs, or other violent or pornographic language, nor to publish content that is contrary to public order or morality, or that infringes on intellectual property rights or constitutes unfair or parasitic competition, whether on their Customer Account, in customer reviews, or on social media. Customers are also prohibited from using the Website for promotional purposes.

Users and Clients agree not to attempt to disrupt the operation of the Website or BLOOMNEST. BLOOMNEST shall not be held liable for any incompatibility, malfunction, or other technical problems resulting from the use of the Website with Users' and Clients' computer equipment. Users and Clients remain solely responsible for protecting their equipment and data against any risk of contamination by viruses, attempted intrusion, etc.

In general, Users and Clients agree to adopt a loyal and respectful attitude towards BLOOMNEST and to refrain from any act of denigration.

Use of this website is restricted to adults (over 18 years of age) with the legal capacity to enter into contracts. Minors may only use the website under the responsibility and with the prior authorization of their legal guardian.

In the event of non-compliance with the Terms and Conditions, manifestly unlawful or fraudulent actions, payment incidents, provision of erroneous information when creating an Account, or any behavior likely to harm the interests of BLOOMNEST or its partners, BLOOMNEST reserves the right, without notice or compensation, to terminate, suspend or postpone any Subscription or any Order concerned, to suspend or delete the Customer's Account, and to restrict or prohibit access to the Website, temporarily or permanently, without prejudice to any legal action aimed at obtaining compensation for the damage suffered.

BLOOMNEST also reserves the right to refuse any new Order from a Customer who has been excluded or sanctioned for such breaches.

It is the Client's responsibility to keep the Products in conditions that conform to their nature, in particular for cosmetic products, which must be kept hermetically sealed, away from moisture, light and hot temperatures, in order to prevent any alteration or oxidation.

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Article 21 - LEGAL GUARANTEES

BLOOMNEST declares and warrants that it is legally authorized to market its Products through the Website www.skinewal.com.

BLOOMNEST declares and warrants that the Website is suitable for the sale of the Products offered. It takes all reasonable steps to ensure that the information on the Website is accurate, precise, and up-to-date.

In accordance with applicable legislation, Products sold on the Website to Consumers are covered by a legal guarantee of conformity for a period of two (2) years from the date of delivery of the Product in France and three (3) years from the date of delivery of the Product in Spain (two (2) years for digital content or digital services). This guarantee entitles the Consumer to obtain the repair or replacement of Products purchased on BLOOMNEST when they are defective or do not conform to the advertised description. The Consumer may also request a refund or a price reduction when the repair or replacement has not been carried out within a reasonable timeframe or without significant inconvenience to them.

Excluded from this warranty are failures or damage resulting from negligence, shocks, improper use or non-compliant handling attributable to the Customer, as well as Products whose expiry date has passed.

In the event of a defect, anomaly or non-conformity of a Product, the Customer is required to inform BLOOMNEST's customer service as soon as possible after discovery, using the contact details mentioned in clause 26 of the General Terms and Conditions.

The implementation of legal guarantees is subject to the presentation of proof of purchase, such as an invoice.

When the warranty applies, BLOOMNEST will, in accordance with applicable legal provisions, either replace the defective product or issue a refund. The return shipping costs will then be covered by BLOOMNEST, which will handle all logistical arrangements.

The guarantees provided for in this clause are independent and apply without prejudice to the exercise of the right of withdrawal provided for in clause 13 of the General Terms and Conditions.

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Article 22 - LIMITATION OF LIABILITY

The Products comply with the laws and regulations in force in the countries where they are marketed.

Customers are solely responsible for the use of the purchased Products and their suitability for their intended purpose. Customers agree to use the Products in strict accordance with the instructions for use provided by BLOOMNEST. Consequently, BLOOMNEST shall not be held liable under any circumstances for damages of any kind resulting from improper or non-compliant use of the Products.

It is the Customer's responsibility to perform a sensitivity test before any use, to fully read the product labeling, and in particular the list of ingredients, and to strictly follow the instructions and precautions for use. BLOOMNEST disclaims all liability in the event of an allergic reaction, within the limits authorized by applicable laws and regulations, and for Products for which it is not responsible under current European regulations.

Customers acknowledge that they use the Website at their own risk. The Website is provided "as is," without any guarantee of continuous availability or uninterrupted access. BLOOMNEST nevertheless strives to maintain access to the Website twenty-four (24) hours a day, seven (7) days a week, subject to force majeure, events beyond its control, maintenance operations, technical failures, disruptions related to telecommunications networks, the Internet, or malicious acts.

BLOOMNEST shall not be held liable under any circumstances for any temporary or permanent interruption of all or part of the Website, regardless of the cause, duration, or frequency. It reserves the right to interrupt or suspend operation of the Website, with or without prior notice, particularly for maintenance, technical upgrades, content updates, or any other legitimate reason. Whenever possible, BLOOMNEST will inform Customers in advance of scheduled maintenance operations.

BLOOMNEST disclaims all liability for damages resulting from data loss, whatever the cause, which may occur during the use of the Website.

The Website uses currently available technologies for its access and use. However, the possible presence of viruses, malware, or other harmful elements, introduced by any means or by third parties, cannot be completely ruled out. BLOOMNEST does not guarantee that the Website will be free from anomalies, technical errors, or interruptions. BLOOMNEST reserves the right to modify, at any time and without notice, the configuration, content, or access to the Website, including suspending or restricting access, either temporarily or permanently. Customers are invited to report any technical malfunctions to the following address: support@skinewal.com .

BLOOMNEST shall not be held liable for any failure to perform or improper performance of its obligations resulting from an act attributable to a third party, a fault of the Client, an event of force majeure as definitive in clause 23 of these Terms and Conditions, or any other event reasonably beyond its control.

BLOOMNEST cannot be held responsible for the opinions, comments, reviews or content published on the Website by third parties or by Users or Clients, who remain solely responsible for the content they disseminate.

BLOOMNEST shall in no event be held liable for the use made by the User of the content of the Website, his identifiers and passwords, or any other element accessible on the Website, when such use is contrary to the laws or regulations in force, in particular in matters of intellectual or industrial property, or infringes the rights of third parties.

In the event that BLOOMNEST is found liable, regardless of the grounds, only direct and material damages are eligible for compensation. Indirect or intangible damages, loss of opportunity, loss of profits, or commercial losses are expressly excluded.

Nothing in this clause shall exclude or limit BLOOMNEST's liability where such exclusion or limitation would be contrary to a mandatory legal provision.

Lack of medical or health advice

BLOOMNEST n’est pas un professionnel de santé et ne fournit aucun conseil médical ou de santé. De manière plus générale, les contenus et informations disponibles sur le Site Internet BLOOMNEST ne sont pas exhaustifs et sont fournis à des fins exclusivement informatives et générales.

BLOOMNEST ne garantit ni ne fait aucune déclaration quant à l’exactitude, à la pertinence, aux résultats susceptibles d’être obtenus ou à la fiabilité de l’utilisation des informations, contenus ou matériaux figurant sur le Site Internet. À titre d’exemple, toute indication, estimation ou information fournie à titre informatif (telle que des données chiffrées, recommandations générales ou illustrations) ne saurait en aucun cas être considérée comme un avis médical, un diagnostic ou un paramètre de référence, et ne peut se substituer à l’avis d’un professionnel de santé qualifié.

Dans la mesure maximale autorisée par la réglementation applicable, la responsabilité totale de BLOOMNEST, qu’elle soit fondée sur un contrat, une garantie, une responsabilité objective ou toute autre base juridique, au titre de l’utilisation ou de l’impossibilité d’utiliser le Site Internet ou les Produits commercialisés, est strictement limitée au montant total effectivement payé par le Client au titre de la Commande concernée.

Certaines législations ne permettent pas l’exclusion de certaines garanties ni la limitation ou l’exclusion de responsabilité pour certains types de dommages. Dans ces hypothèses, la responsabilité de BLOOMNEST sera limitée dans la mesure strictement autorisée par la loi applicable.

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Article 23 - FORCE MAJEURE

BLOOMNEST cannot be held liable in the event of a force majeure event preventing the performance of all or part of its obligations.

In addition to cases of force majeure as defined in Article 1105 of the Spanish Civil Code, the following are expressly considered cases of force majeure, without this list being exhaustive: wars, riots and civil unrest, epidemics and pandemics, natural disasters, floods, fires affecting all or part of BLOOMNEST's facilities, strikes affecting all or part of BLOOMNEST's staff, embargo measures, governmental and/or legal restrictions, administrative closures of BLOOMNEST's centers ordered by any competent authority, failures of means of communication, in the event of disruption or total or partial strike, in particular of delivery, postal and transport services, as well as any other event beyond the reasonable control of the Parties.

The Party invoking force majeure is entitled to suspend the performance of its contractual obligations, subject to informing the other Party without delay by email or by any other appropriate means, this notification being subsequently confirmed by registered letter with acknowledgment of receipt, accompanied by the corresponding supporting documents.

When a force majeure event prevents the Party invoking it from performing its contractual obligations for a period exceeding three (3) months, the Order may be cancelled by either Party by written notification.

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Article 24 - GENERAL PROVISIONS

Partial nullity

Should one or more provisions of these Terms and Conditions be declared null, unenforceable, or invalid, this shall not affect the validity of the remaining provisions. In such a case, the Parties undertake to replace the provision(s) in question in accordance with the spirit and intent of the Parties.

Entirety

These General Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the Customer and BLOOMNEST with respect to the subject matter of the sale and supersede all prior agreements, understandings or promises made orally or in writing.

The Client and BLOOMNEST acknowledge that they entered into this contract without relying on any declaration, guarantee or promise from the other Party, except those expressly mentioned in these Terms and Conditions.

Changes to the Terms and Conditions

BLOOMNEST reserves the right, at its sole discretion, to update, modify, or replace all or part of these Terms and Conditions at any time by publishing the revised versions on its website. Users are responsible for regularly reviewing the Terms and Conditions to stay informed of any updates.

The applicable terms and conditions are those in effect on the date of the Order; subsequent modifications will not apply to Products already ordered.

LANGUAGES

These Terms and Conditions are available in French, Spanish, and English on the Website.

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Article 25 - APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions constitute a private contract, governed and interpreted in accordance with the laws in force in Spain. However, this provision does not deprive the Consumer Client of the protection afforded to them by the mandatory consumer law rules of their place of habitual residence, in accordance with Article 6.2 of Regulation (EC) No 593/2008 (“Rome I”).

Similarly, any dispute relating to these Terms and Conditions, whatever its cause, shall fall under the jurisdiction of the Spanish courts, except in cases where the law imposes the mandatory jurisdiction of another court depending on the circumstances of the dispute.

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has made available to consumers a free online dispute resolution (ODR) platform listing consumer mediators. The list of consumer mediators is available via the following link: Dispute resolution bodies. Mediation constitutes an alternative dispute resolution method between the Customer and the Company, but does not replace the right of each Party to bring the matter before the competent court.

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Article 26 - COMPLAINTS AND/OR CLAIMS. CONTACT INFORMATION

The User may make any complaint and/or claim to BLOOMNEST through one of the channels described in clause 26.2 below.

For complaints and/or claims made in Spain, the User can use the various official complaint and claim forms made available by each Autonomous Community, including: Madrid (click here), Catalonia (click here), Valencian Community (click here), Andalusia (click here) and Aragon (click here), and send them to BLOOMNEST through one of the channels indicated in clause 26.3 below.

Once the complaint and/or claim is received by BLOOMNEST, it will be processed in accordance with the applicable regulations in each case.

Users are also informed that they can consult the website www.consumoresponde.es, where they can complete and download the official complaints and claims form of the Autonomous Community of Andalusia online. For more information: consumoresponde@juntadeandalucia.es / toll-free number: 900 21 50 80.

For any information and assistance relating to the Products and the terms of sale on the Website, the Customer can contact us by email at support@skinewal.com or by mail at the following address: BLOOMNEST, SL, Polígono Industrial Ca Na Palava, Carrer del Pedrer, 4, Santa Gertrudis de Fruitera, PM, 07814, Spain.

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APPENDIX I – MODEL WITHDRAWAL FORM

BLOOMNEST, S.L.
Industrial Estate Ca Na Palava,
Stonemason Street, 4,
Santa Gertrudis de Fruitera, PM, 07814, (Spain)
support@skinewal.com

At .............................................. (place), on .............................................. (date)

I, the undersigned, Mr./Ms. ……………………… (user's name and surname), residing at ……………………………… (address).

I hereby inform you, in accordance with the provisions of Royal Legislative Decree 1/2007, approving the General Law for the Defense of Consumers and Users, and other complementary laws, amended by Law 3/2014 of March 27, of my decision to withdraw from the sales contract, concluded remotely on …………………………………………………………… (date).

For any clarification, you can contact me at the following email address: …………………………………………………………… (email address).

Awaiting your reply, please accept my distinguished greetings.

[Signature]

Mr./Ms. ………………………………………… (User's first and last name)

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APPENDIX II – COSTS AND DELIVERY TIMES

(Information provided for guidance purposes only, subject to change depending on delivery conditions)